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AI Assistants & Chatbots

Support, sales and marketing assistants that answer from your own content, hand over to a human cleanly, and write back into your CRM.

Most business chatbots fail for the same reason: they are a decision tree pretending to be a conversation, and customers work that out within about two messages.

We build assistants grounded in your own material — your documentation, your catalogue, your policies — that know when to stop and fetch a person.

Customer support

Most support volume is a small number of questions asked constantly: where is my order, how do I reset this, what is the returns policy, do you deliver here. An assistant handles those at any hour, in the customer's language, and answers the same way every time.

  • Answers drawn from your documentation and your order data, not invented
  • Order and account lookups through the systems you already run
  • Clean handover to a human with the entire conversation attached
  • Escalation rules you set — refunds, complaints and anything legal go straight to a person
  • Cover outside office hours, which is when most frustration is generated

Sales

  • Qualifies enquiries against the criteria your team actually uses
  • Answers product and specification questions from your catalogue
  • Books calls directly into your team's calendar
  • Writes the lead and the full transcript into your CRM
  • Follows up on quiet threads without anyone having to remember

Marketing

  • Campaign and product copy drafted in your tone, from your own material
  • Lead capture on the website, WhatsApp and Instagram
  • Tagging and segmenting contacts as the conversation happens
  • A summary of what customers are actually asking about, which is usually the most valuable output of the whole thing

Where it runs

Website widget, WhatsApp Business, Instagram and Facebook Messenger, Slack or Teams for internal use, and inside an app you already have. The same assistant, wherever the customer happens to be.

What we will not do

We will not deploy an assistant that invents answers about your products, your prices or your policies. Everything is grounded in content you control, and where it does not know, it says so and passes the customer on.

We will also tell you when a good FAQ page and a working contact form would serve your customers better than anything with a model behind it.

What is included

  • Answers grounded in your own content, never invented
  • Order, account and stock lookups via your systems
  • Clean handover to a human with full context
  • Website, WhatsApp, Instagram and Messenger
  • Leads and transcripts written into your CRM
  • Multilingual out of the box
  • Escalation rules you define
  • Reporting on what customers actually ask

Enquire about AI Assistants & Chatbots

A developer reads every message. Expect a reply within one business day.

A rough range is enough — it helps us scope realistically.

0 / 5000

We use your details only to reply to this enquiry. No lists, no resale.

Tell us what you want to build

A 30-minute call with a developer, not a salesperson. We will tell you what we would build first, and what we would cut.

Studio hours 8am–6pm · on-call for live apps